MSDCARES.com

MSD’s Customer Service Reporting System

What is the MSDCARES Customer Service Reporting System?

Built as part of our Quality Management System, MSDCares.com is an easy to use, on-line reporting system that allows MSD customers to report issues, make inquiries, and provide feedback related to MSD’s products and biomedical services.

We accept that occasionally our services may not meet our customer’s expectations. For this reason we have developed MSDCares to inform us on how we may not have succeeded in delivering the highest level of service our customers expect and deserve.

Using this website will ensure that any customer issue is properly investigated and dealt with quickly and fairly. All reported concerns are taken very seriously, and every effort will be made to ensure that our customers are satisfied with the results achieved through our continual improvement initiatives.

Accessing MSDCares from the www.msdonline.com website or directly from www.msdcares.com, customers with valid MSD account numbers have a fast online portal to report an issue, check on its status or add notes to an existing report.

For any related questions, MSD’s Quality Control Manager can be reached at 800-947-1277.

Customer Satisfaction and Feedback

MSDCARES also includes a Customer Satisfaction Survey System.

Customer feedback is also an important part of our effort to continually improve our Quality Management System. MSD sincerely values any feedback shared with us. All completed surveys are reviewed and used to improve the services we provide to our customers.

Please take a few moments when visiting our website to complete a short survey to help us in our continual improvement efforts.

Need more information on any of MSD’s products and services? Contact your sales rep or MSD Customer Service by email or phone 800-967-6400.